Christo is my no 1 guy

Good day I had a plesent experience with Thelma the Lady at mtn Villagemall. She was friendly and prompt in helping . She was fast and responded with emails and per watsup. I can only say thank you very much . For the help i received with my upgrade .

(Translated by Google) Very nicely helped by Christo. Always great service. (Original) Baie mooi gehelp deur Christo. Altyd puik diens.

Friendly staff

Dear [MTN Customer Service], I am writing to formally lodge a complaint regarding the unprofessional conduct and poor customer service my wife and I experienced at the MTN store located in Hartbeespoortdam Village Mall. It is with utmost importance that I bring this matter to your attention in order to address the concerning behavior exhibited by your staff. On [31Desember2023], we visited the MTN store where we encountered an employee named Christo. Unfortunately, our interaction with Christo was marred by his disrespectful and unhelpful treatment towards my wife and women His behavior displayed a complete disregard for customer service etiquette and lacked the necessary professionalism one should expect in a customer service environment. Furthermore, when I attempted to address the issue with him, he was treated us with the mall security personnel, creating an uncomfortable and confrontational atmosphere. As a result, we felt compelled to leave the store. Seeking a resolution, I approached the mall security, who demonstrated exceptional professionalism and kindness. They directed me to the appropriate channels and individuals to address our concerns. I had the pleasure of speaking with Stephan Willimse, a representative who exemplified excellent customer service. Stephan attentively listened to our account and provided the necessary assistance, demonstrating a friendly, approachable, and supportive demeanor throughout our interaction. However, our positive experience was short-lived when we had the opportunity to speak with another staff member named Lizette. Unfortunately, Lizette did not afford us the opportunity to fully explain our situation, continuously interrupting and dismissing our concerns by citing her holiday and inability to assist. This stark contrast in treatment raises concerns about the differential treatment of customers and the lack of consistency in upholding customer rights and providing equitable service. Subsequently, we were contacted by a representative named Arno. Despite our initial optimism, we were left disappointed as Arno repeatedly made promises he was unable to fulfill. Each time we followed up, we were met with a different explanation, leaving us questioning the integrity of the customer service provided. Additionally, Arno requested our email addresses, claiming previous attempts to contact us had failed. However, we were never asked for this information, casting doubt on the validity of his statements. Furthermore, Arno stated that he was absent last week, yet we conversed with him on Wednesday and received false promises once again, indicating a lack of accountability. This recurring pattern of dishonesty, evasion, and poor service reflects poorly on MTN and raises concerns about how customers are treated. It is disheartening to encounter such behavior from individuals representing your esteemed company. Furthermore, we have observed a disturbing trend of protection among the staff members. It appears that everyone is shielding each other from accountability, which further contributes to the deteriorating customer service experience. We were informed that the Human Resources department was supposed to send us a letter addressing our concerns, but we have never received it. This lack of follow-through and transparency only reinforces our disappointment in MTN's handling of this matter. As a result of this distressing experience, we have made the decision to terminate our contract with MTN. We will be discontinuing the five lines we currently have, including our prepaid service. It is with regret that we find ourselves unable to maintain a relationship with a company that tolerates and employs individuals who treat customers with such disregard. We also request that steps be taken to ensure that all staff members are trained in customer service etiquette and professionalism. Not the way we have been treated by Christo, Lizette and Arno Additionally, we urge MTN to address the systemic issues within the organization that allow for such unprofessional behavior and