MTN Garden Route Mall

I received absolutely excellent customer service from Jacques Du Preez at MTN Garden Route Mall. He goes above and beyond — even answering calls after hours to assist. I had two very unusual and tricky problems with my number, and Jacques simply did not give up until everything was sorted out. That level of dedication is rare. We have four business contracts with MTN, and Jacques does a superb job managing and maintaining them. He is reliable, professional, and always willing to help, no matter how complicated the issue. Highly recommend Jacques if you want someone who truly cares about his clients and delivers outstanding service every time.

I had an excellent experience at MTN Garden Route Mall thanks to Cameron. Even though I arrived close to closing time, he helped me with a smile and didn't rush me at all. He took the time to properly understand what I needed, answered all my questions clearly, and made sure everything was sorted before I left. It's rare to come across someone who genuinely cares about giving good service, especially at the end of a long day. Cameron is a real asset to this branch — thank you for going the extra mile!

Josephine was amazing. She sorted a new MTN contract for my wife and I. She explained everything we needed to know. 5 Star service thankyou.

Great assistance from Cameron, friendly and professional

When my cell suddenly stopped accepting incoming calls, I visited the MTM store at Garden Route Mall on 6 October, where Cameron assisted me. Although the issue proved tricky to resolve at first, Cameron went above and beyond — keeping in touch with me throughout the week to check on progress and provide updates. Thanks to his persistence and genuine care, the problem was finally resolved on 11 October. While the experience itself was frustrating, Cameron’s professionalism, follow-up, and exceptional customer service turned it around completely. It’s rare to find someone so dedicated to ensuring a positive outcome — a true credit to MTM!

Thank you Cameron Samataba for going above and beyond with your service!!