MTN King Shaka

if this is the store by the entrance / exit of the airport the lady was very helpful. I lost my sim overseas and did a sim swap and didn’t charge me anything

The supervisor Kareece is amazing and on the ball. I had such an issue with the MTN store in Ballito Junction whereby they stated they cannot assist with a prepaid sim swap and I have to go to an MTN owned store. Such BS and after a whole run around, I contacted the MTN store at the King Shaka Airport and Kareece assisted swiftly and got it done in no time. Thank you for the efficient service. Keep it up.

I signed up for a phone contract with MTN on Sunday morning while i was picking up visitors from King Shaka Airport.I put all my paperwork in at 11.00 in the morning so Pretty Simamane who was on Duty at the time could do a credit check. Pretty said she knocks off work at 13.00 but she assured me that when i come back to the airport at 15.00 to pick up more visitors she would would make sure her work collegue would have the paperwork ready to sign and my phone would be ready. I would like to thank Pretty for her top notch customer etiquette and service which is hard to find these days. she definitely went the extra mile. just to mention she was on her own manning the shop all morning. Thank you Pretty you are a irreplacable asset to MTN.

Great

Sithembile and the other staff here are really knowledgable and efficient. Staff at Vodacom right next door don’t even notice customers walking into the shop.

Really helpful staff great service. But can never get through to their number